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View, enable, and create skills for business tasks. Skills belong to the signed-in account and do not change with the sidebar channel selector. Open: Skills Library.
Skills Library: names, usage descriptions, status switches, and Add Skill
The screenshot uses demonstration data.

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Create a skill

1

Add Skill

Select Add Skill and wait for tool information to load.
2

Skill name

Enter a name, such as “After-sales status lookup.” A name is required; the system generates the skill key.
3

When to use it

Describe when to use it, such as when a customer asks about refund or return progress.
4

How AI should handle it

Write the confirmation, lookup, and reply steps, including missing-information and lookup-failure handling. In an empty field, select Insert writing outline. Type / to insert a tool; inserting it also links it to the skill.
5

Which conversations

Choose Supervisor conversations, Customer conversations, or Both.
6

Tools to use

Expand Tools to use to specify tools. The default is Match tools automatically. With Choose tools manually, expand categories and check tools. Selecting none in manual mode saves the skill without linked tools.
7

Create skill

Select Create skill at the top right. After success, the list returns and the new skill is enabled. Turn off its status switch if it should stay inactive.
Create a skill: name, usage, AI steps, conversations, and tools
The screenshot uses demonstration data.
When to use it and How AI should handle it support Markdown or TXT. Selecting a format does not replace creating or saving the skill.

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View, edit, and change status

1

Search and view

Search by name or description, then select a skill name or View to open its details.
2

Edit

For a custom skill, select Edit in the detail view or menu, then Save changes. Deselecting every tool and saving removes all tool links.
3

Change status

The list switch saves status separately: Active means enabled and Inactive means disabled. Built-in skills can be enabled or disabled, but their content cannot be edited or deleted.

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Deletion and save errors

To delete a custom skill, use its menu → Delete → confirm. It disappears from the list after success.
If details or tools fail to load, select Retry loading before saving. If content is saved but later settings fail, retry on the same page; do not create another skill. When leaving an editor, keep editing or explicitly discard unsaved changes.