Find and maintain stored knowledge

​

Find knowledge

1. Enter a keyword at the top and click Search. By default, results cover Personal and Enterprise knowledge. To browse a group, click its name or right arrow instead.
2. Open More Filters to choose content type, Knowledge Scope, Knowledge Category, and Source.
3. Check content, source, group, and scope in the results. Back to groups returns to the group location you were browsing.

​

Edit one item

1. Open … → Edit on the right of the item.
2. Update its title or content. Use Insert File for attachments.
3. Click Save changes and wait for success. Matching scores are recalculated after saving.

​

Move knowledge to a group

1. In More Filters → Knowledge Scope, choose Enterprise or Personal.
2. For one item, click its group name. For several, select the items and click Change Category.
3. Choose the target group in the dialog, then click Confirm.

​

Delete, restore, or permanently delete

1. For one item, use … → Delete and confirm. For several, select them, click Batch Delete, and confirm.
2. Open Recycle Bin in the toolbar to see deleted knowledge.
3. Use an item’s restore button, or select items and click Batch Recover, then confirm.
4. To remove knowledge permanently, use the individual permanent-delete button or select items and click Delete Permanently. Check the confirmation before continuing.
5. Click Back to Knowledge List to leave the recycle bin.