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In this module, you can flexibly set the AI assistant’s working service hours. You can refine the configuration by working days and specific time periods according to business needs.

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Service Period Configuration

  1. Select Communication Window: First select the AI assistant you want to configure.
  2. Time Zone Setting: Select the applicable time zone (default is UTC+8: Beijing, Hong Kong, Singapore, Taipei) to ensure time settings match local business hours.

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Add Time Period

The AI assistant’s basic service period defaults to all day. If you need to specify a specific time period:
  1. Click the “Add Time” button.
  2. Select Weekdays: In the pop-up dialog box, check the weekdays to apply this time period (such as Monday to Friday).
  3. Set Time Range: Click “Add Period”, set specific start and end times.
  4. Confirm: Click OK to complete adding.
Tip: You can set up to 3 different service period strategies. Outside the set time period, the AI assistant may enter offline or silent status (depending on offline strategy configuration).
After completing all configurations, please click the “Save” button to make the settings take effect.