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MarsMind is an AI teammate that watches your customer communication channels for you. Once you connect a channel account to the admin console, incoming customer messages are handled by MarsMind first, following the persona, rules, and knowledge you configure. When it cannot answer, or when a message hits a boundary you set, it follows the matching rule — hand off to a human, notify a supervisor, or block the reply. This admin console is where you complete that setup and review how your AI performs.

What it can do for you

The admin console is organized by module and page, and each module covers one job: At the bottom left, “Account settings” holds account-related actions: Profile, Login security, and AI identity access, plus switching the interface language and logging out.

When you’ll use it

  • You get a lot of new friend requests, group chat inquiries, and repeated questions. You want the AI to handle them first, so your team only deals with what it cannot answer.
  • Customer inquiries, campaigns, quotes, and after-sales questions are spread across several channel accounts. You want consistent answers everywhere, with records you can review.
  • You want AI answers to be sourced — from your company materials and knowledge distilled from real conversations — not improvised. Sensitive content should be blocked up front, or reported to a supervisor.
  • Your team has accumulated documents, FAQs, or real chat logs. You want to turn them into knowledge the AI can cite directly, cutting down on repeated answers.

Access the admin console

Open admin.marsmind.cc in your browser. If you already have an account, enter your “Username” and “Password” and click “Login”. If you don’t, click “Register” — registration requires an “Invitation Code”. After you log in, you land on the “Business Performance” page (left menu → Data Dashboard → Performance), the overview of how your AI handles customer conversations:
After login, the admin console opens on Business Performance: the module menu and window switcher sit on the left, and the page shows core metrics with a messages-and-replies trend chart

First-time setup order

1

Log in to the admin console

Open the admin console login page and log in with your “Username” and “Password”. If you don’t have an account, click “Register” first: fill in Username, Email, Password, Confirm Password, and “Invitation Code”, then agree to the Terms of Service, Privacy Policy, and Data Usage Agreement.How to verify: after a successful login, the page jumps to “Business Performance” automatically.
2

Set the "Selected window"

The window switcher is at the top of the sidebar, below the logo. On analytics pages such as “Business Performance” and “Detail Review”, it shows as “Statistics window”; on other pages, it shows as “Selected window”. Select the channel account you want to manage this time.How to verify: after you switch windows, the data and settings on the page follow. If there are no windows yet, configuration pages that need one show “No communication window is available” with a “Go to channel login” action; the sidebar switcher turns into “Connect a window” — click it to connect an account.Note: Base Persona, Relationships, and Response Settings are saved per window. If you select the wrong window, your changes land on another account.
3

Walk through the interface with "Help and guides"

Click “Help and guides” on the right side of the top bar to open the Help Center. Pick any section — Dashboard, Assistant Settings, Knowledge Base, or Skills Library — and click “Start guide”. The walkthrough then highlights the relevant entry points on the page, step by step.How to verify: after one walkthrough, you know roughly what each module holds, and you won’t look in the wrong place when you configure the details.
4

Complete the basics with the "Initial Setup Wizard"

When your basic setup is still incomplete, the “Initial Setup Wizard” opens automatically after login and guides you through, in order: Complete assistant login → Configure usage rules → Set up knowledge base. Clicking the button for the current step jumps straight to that page; to look around first, click “Later”.How to verify: once all three items are complete, click “Do not show again” to finish the wizard; the panel shows “Initial setup completed”. To view it again later, reopen it from “Setup Wizard” under Help and guides.Note: “Later” only applies to the current session. After “Do not show again”, the wizard stops opening automatically, but you can still reopen it from Help and guides.Next: for the exact steps, see 30-minute quick start; if your materials aren’t ready yet, start with Activation and preparation.

Checkpoints

  • After login, you land on “Business Performance”, and the left menu shows all five modules.
  • The “Selected window” in the sidebar points to a real window, and pages no longer show “No communication window is available”.
  • All three “Initial Setup Wizard” items are complete — or you know exactly which one is missing and where to finish it.
  • You can open the walkthroughs and the “User Manual” any time from “Help and guides”.
The admin console is invitation-only: registration requires an “Invitation Code”, and the login page has no self-service password reset. If you forget your password or need a new account, reach out to your point of contact or an admin.
Most settings in the admin console follow the “Selected window”: after you switch windows, “Base Persona”, “Relationships”, and “Response Settings” show the settings of the other communication window. The Knowledge Base does not follow window switches — it is organized by “Knowledge Scope” (Personal or Enterprise) and “Knowledge Category”.
The interface comes in five languages — 中文, English, 日本語, Français, and Español. You can switch languages at the bottom left under “Account settings” → “Language”. The “User Manual” link at the bottom of the Help Center (under “Help and guides”) opens this documentation.

FAQ

How is MarsMind different from ordinary keyword auto-replies?

“Keyword Direct Reply” is just one fixed reply method within Reply Rules: matching messages skip AI generation entirely. Other messages are written by the AI based on the main prompt in “Base Persona”, citing content from the Knowledge Base. Questions it cannot answer, group chat scenarios, and risky wording are governed by separate rules that decide what it says — and when it stays quiet.

What should I configure first so the AI can start handling customers?

The shortest path is Complete assistant login → Configure usage rules → Set up knowledge base: connect one main channel account first, then spell out how it answers and when it should not, and finally add a set of FAQs or product materials. See 30-minute quick start for the full walkthrough.

Where do I fix it when the AI answers wrong or can’t answer?

Open a single message in Detail Review and check its “Reference Knowledge” and “Execution Steps” to see whether knowledge is missing or a rule is unclear. Add missing knowledge in Knowledge Optimization (questions the AI could not answer, or that no supervisor replied to, land in “Needs answer”). For wording and boundary issues, go back to Reply Rules or Safety Guardrails and adjust.

What if I don’t want the AI to reply automatically?

In Channel Login, switch the window status to “Suspended”, and the AI pauses automatic replies. Switch back to “Working” to resume. Status updates take effect after about 10 seconds.

Why can’t I see some entries in my account?

Some entries depend on permissions: AI Usage is available only to department admins; Conversation Review only to Mercado teams or platform admins. If a page shows “Access denied”, your account does not have permission to view it — contact an admin.