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We believe that every interaction with customers can be smarter, smoother, and more elegant.

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MarsMind FAQ

1. Who is MarsMind suitable for? MarsMind is mainly suitable for enterprise users who wish to improve the efficiency and quality of customer service and achieve actual business results. It helps enterprises reduce costs and increase efficiency, obtain native customer data in real-time, and facilitate business optimization and monitoring. The solution covers internal training, customer service, sales, and other scenarios, greatly improving ROI and continuously accompanying business growth.
2. How to integrate MarsMind’s AI Agent? MarsMind supports multi-channel integration, including official website dialog boxes, enterprise apps, WeChat ecosystem, WhatsApp, Line, and other mainstream communication platforms. Enterprises can choose flexibly according to their needs to achieve seamless integration. For details, please visit www.MarsMind.co or contact a business manager for detailed consultation.
3. Which languages are supported? MarsMind supports automatic recognition and switching of up to 100 languages, meeting the multi-language service needs of enterprises and assisting in international expansion.
4. How is data security guaranteed? We strictly follow industry data security standards and use end-to-end encryption technology to ensure the security of customer data during transmission and storage. At the same time, MarsMind complies with relevant laws and regulations, fully signs compliance agreements, and comprehensively protects customer privacy and compliance.
5. How to update and maintain the knowledge base? Enterprises can continuously update and optimize the knowledge base through various methods, including manual training, automatic learning, and targeted training by the MarsMind professional team, to ensure that the AI Agent’s answers are accurate and business-appropriate. At the same time, we provide a management backend that supports quick upload and modification of the knowledge base. You can choose to let the Agent naturally learn the daily communication style, conduct single-round training, or log in to the backend to use templates for batch download, upload, and comprehensive management of the knowledge base.
6. Is human intervention supported? Yes. MarsMind provides controllable hosting capabilities. Enterprises can start or pause the Agent at any time according to needs, and humans can take over key service nodes to ensure service quality and customer satisfaction. At the same time, it has a built-in adaptive intervention module. When a human replies, the AI automatically pauses, and resumes hosting after the reply ends, providing a smooth experience.
7. How long does it usually take to go live? You can go live immediately after completing the basic configuration. Core skills such as data analysis can be enabled the day after going live. Through high-quality training, AI adaptive optimization effects usually appear gradually within 3 weeks to achieve stable output, depending specifically on the intensity of collaboration between both parties. Basic functions and routine operations can usually be mastered within 1 week, and skill points take effect gradually. Even without intervention, the AI will continuously improve through self-learning. The launch time for customized development projects needs to be evaluated separately based on scale.
8. Is technical support and training provided? MarsMind provides customers with comprehensive technical support and training services to help customers quickly master product usage methods and ensure the efficient operation and maximized value of the Agent. Specifically, please refer to the operation guidelines in this document. For enterprise customers, we will organize special training during the launch phase, and the AI can also continuously respond to answers subsequently.
9. Billing Mode We adopt a One-time Design Fee + Basic Subscription Fee + Usage Supplement Package billing mode. Enterprises can flexibly choose functional modules and usage quotas according to actual needs. In most cases, the quota included in the basic subscription package is sufficient. We have provided you with 3 AI Labors, roughly equivalent to the workload of 3 real people working 24/7 in typical scenarios. If you need additional dialogue volume, we also provide more cost-effective dialogue packages to ensure your business runs properly during peaks.