When you’ll need this
- You’ve agreed on a plan with sales and are ready to activate your MarsMind account.
- You can already log in, but you’re not sure what to do first before going live.
- You’re about to start configuring and want to organize real conversations, enterprise knowledge, and other materials first.
- You want to assign a supervisor who the AI can consult and report to.
Activation and login
Start at https://admin.marsmind.cc/login. If you already have an account, enter your “Username” and “Password” to log in. If not, click “Register” and use the invitation code provided by sales.1
Contact sales for an invitation code
Email sales@marsmind.co with your business scenario and the channels you plan to connect. Sales will activate your account and provide an invitation code for registration.Note: You cannot complete registration without an invitation code. The code is used only at registration; logging in does not require it.
2
Register your account
On the login page, click “Register”, then fill in “Username”, “Email”, “Password”, “Confirm Password”, and “Invitation Code”. Check the box to agree to the Terms of Service, Privacy Policy, and Data Usage Agreement, then click “Register”.Field requirements:
- Username: at least 5 characters, using only letters, numbers, and underscores;
- Password: at least 6 characters, entered identically in both fields;
- Invitation Code: required, provided by sales.
3
Log in to the admin console
From then on, sign in to the admin console at https://admin.marsmind.cc/login with your “Username” and “Password”. Log in with your username, not your email.Note: The login page has no self-service password recovery. Keep your password safe; if you forget it, contact the person who set up your account.
4
Complete your profile
Click “Account settings → Profile” in the bottom-left corner, fill in your nickname and email, and save. Your nickname only affects how your account is displayed in the admin console; your email receives notifications such as the AI going online or offline. QQ Mail is recommended so notifications can sync to WeChat.How to verify: After saving, expand the “Account settings” menu in the bottom-left corner — your nickname appears at the top (hovering over the button also shows it).
On your first login, the “Initial Setup Wizard” pops up automatically and guides you through basic setup in three steps: Complete Assistant Login, Configure Usage Rules, and Set Up Knowledge Base. If you’re not ready yet, click “Later” (it won’t pop up again in this session) or “Do not show again” (it won’t pop up again in the future).
Prepare your account and channels
- Admin account: Register using the steps above and the account is ready to use. The login address is always https://admin.marsmind.cc/login.
- Communication channels: First decide which channel the AI will use to serve customers. Creation starts from “My Assistant → Channel Login”: click “Create New Communication Channel” in the top-right corner, and the first step is “Select Channel”.
- WeChat and WeCom: During creation, scan the QR code with your phone to log in as prompted on the page. The account you log in with becomes the AI’s customer-facing identity. Have that account ready, along with a phone that can scan codes.
- Website link: No QR code needed. Enter a 4–10 character “Chat link name” using English letters, numbers, or underscores; after creation, copy the “Access URL” or “Iframe embed code” to use it.
- Mini Program and Official Account: An administrator must scan the QR code to authorize during creation.
- If a channel shows “This channel is not self-service yet. Please contact sales.”, reach out to sales directly.
Prepare four types of launch materials
How accurately the AI answers in the early days depends mainly on how closely your materials match your real business. Organize them by the four types below — you don’t need to prepare them in a special format “for the AI to read”; just keep them true to your real business.Real conversations: at least 10 sets
Prepare at least 10 complete conversation sets, covering both closed and unclosed deals. Don’t pick only the conversations that “look good” — the moments when customers hesitate, follow up, decline, and convert are also material the AI needs to learn from. If your sales team took actions during the conversation, such as checking the admin console, sending a poster, creating an account, or handing off for review, keep those too. These actions help the AI understand what to do beyond answering. How to verify: Pick any set — you can see clearly what the customer asked, how sales answered, and which business actions happened along the way.Enterprise knowledge
Compile everything the AI must know into one document: product descriptions, service workflows, pricing rules, after-sales policies, official website pages, and FAQs. Write it as Q&A wherever you can — one question to one answer. How to verify: Questions are written the way customers actually talk, and answers are written so support or sales can send them as-is. Customers don’t ask questions by quoting your internal policies, so avoid an internal-document tone in the answers.Assign a supervisor
Designate someone who really knows the business as the supervisor. When the AI runs into uncertainty, it asks this person first, and key events plus daily and weekly reports are sent to them by default. This person doesn’t have to be the person in charge, but must be able to judge whether business guidance is correct. You can change the supervisor later. After activation, go to “Account settings → AI identity access” and click “Copy Supervisor Authorization Code” (if there is no code yet, click “Generate and save a new code” first). The copied text includes the# prefix. Share it with the supervisor and ask them to send that exact message from their own phone to the AI account. The AI will then recognize them as the supervisor. For each AI account, the last code received wins, so when the person changes, just send the new code. For detailed steps, see AI identity access.
Business processes
Use plain language or a single flow chart to spell out the key checkpoints: who the customer contacts first, who reviews materials, when handoffs happen, what situations require escalation, and who notifies the customer when it’s done. It doesn’t need to be formal — clear enough for a new colleague to understand how the business flows. How to verify: When the AI hits a question it can’t handle, you can find “who to go to next” in this document.Checkpoints
- You are logged in automatically after registration and see Data Dashboard → Performance.
- “Account settings → Profile” shows the nickname and email you saved.
- You have one usable version of each of the four material types: at least 10 real conversation sets, one FAQ or product document, one confirmed supervisor, and one readable business process.
- Your primary channel is decided: you know whether the AI will start serving customers on WeChat, WeCom, Website link, Mini Program, or Official Account.