When you are preparing materials, please do not consider whether AI is involved. Just organize and describe according to your current business situation.
1. 10+ Sets of Real Dialogues
Records of common dialogue communication in your business scenarios. These can be typical communication dialogue records of your current sales staff in this business scenario. They need to be complete and uncut, at least 10 sets, the more the better. The communication result can be a deal or no deal; the most important thing is that they are typical enough to allow your role to learn typical customer questions and corresponding scripts. It is recommended to also reflect the operational actions of the sales process.- Reference Example 1
- Reference Example 2
- Reference Example 3
Customer: Hello, I want to open a store on your platform. What do I need to prepare?
Sales: Hello, you need three documents: Business License, Legal Representative’s ID, and Collection Account Information. (Sends standard guideline poster)
Customer: I just uploaded them. Can you check for me?
Sales: Okay, let me confirm for you. (Logs into backend to check upload records)
Sales: I see that all three documents have been submitted completely, and the status is “Pending Review”.
Customer: How long does the review generally take?
Sales: Usually 3–5 working days. If anything is missing, the system will prompt you to resubmit.
Customer: Okay, what do I do after it passes?
Sales: After approval, we will create a seller account for you. (Backend generates account → Sends account info to customer email)
Customer: I received the account email and can log in to the backend now.
Sales: Great, you just need to fill in the store information and upload products to officially go live.
Customer: Submitted, showing “Pending Review”.
Sales: Yes, product content review usually takes 2–3 hours to clear. Your store will be online very soon.
Customer: Okay, thank you.
Sales: Hello, you need three documents: Business License, Legal Representative’s ID, and Collection Account Information. (Sends standard guideline poster)
Customer: I just uploaded them. Can you check for me?
Sales: Okay, let me confirm for you. (Logs into backend to check upload records)
Sales: I see that all three documents have been submitted completely, and the status is “Pending Review”.
Customer: How long does the review generally take?
Sales: Usually 3–5 working days. If anything is missing, the system will prompt you to resubmit.
Customer: Okay, what do I do after it passes?
Sales: After approval, we will create a seller account for you. (Backend generates account → Sends account info to customer email)
Customer: I received the account email and can log in to the backend now.
Sales: Great, you just need to fill in the store information and upload products to officially go live.
Customer: Submitted, showing “Pending Review”.
Sales: Yes, product content review usually takes 2–3 hours to clear. Your store will be online very soon.
Customer: Okay, thank you.
2. Enterprise Document Knowledge / Official Website
It can be your enterprise’s knowledge files, requiring AI to record responsive knowledge. It is best presented in a QA format, such as providing a “Common Q&A Table / FAQ Table”, providing questions and answers. One question corresponds to one answer. The ideal situation is to provide content that conforms to daily language expression, rather than official written expression.- Reference Example
| Question | Answer |
|---|---|
| What documents are needed for registration? | Valid ID (Passport/ID Card), contact info, payment account required; for enterprise sellers, business license and legal person info are also needed. |
| How many currencies do you currently support? | Currently, top 10 mainstream currencies like USD, JPY, EUR, RMB are supported. We can also check other currencies for you. |
| Is qualification review strict? | Seller review takes 3–5 working days. As long as documents are compliant, there’s no problem. |
| How to check processing progress? | Users can view status in real-time via the “My Account - Progress Query” button in the backend. |
| What is the tax refund process? | Need to submit invoice, customs declaration, and application form. After review, funds are returned to your original payment account. |
| How to make a medical appointment? | Users need to select hospital department and time on the platform first, submit ID and medical records. After confirmation, an appointment number is generated. Some items require prepayment. |
| What is the platform/service commission or fee? | Charged based on business: generally 5%–15%. Beauty products have an additional 5%. |
| How long is the payment collection or refund cycle? | Goods payment cycle is 7–14 days; funds generally arrive in 5–20 working days; canceling appointment refunds takes 3–7 working days to process. |
| What if I encounter delays or problems? | Contact customer service via “Progress Query” in backend or submit a ticket; can visit service points with invoice and voucher or appeal online. |
| What languages are supported? | System supports Chinese, English. Some scenarios support multi-language like Japanese, Korean to facilitate cross-border user operations. |
| … | … |
3. Dedicated AI Mentor Contact Person
Please designate a dedicated contact person for the enterprise to realize launch progress docking and AI training. They will be defined as the AI’s mentor (Leader) and obtain mentor permissions. They will be responsible for the subsequent coaching of the AI, that is, when the AI encounters daily problems, it will come to report and ask them. Daily and weekly reports will also default to start sending to this Leader colleague. Of course, you can choose to change to a more suitable mentor at any time to achieve better AI training results.4. Existing Business Flowchart to Enter
A flowchart that allows AI to understand the current business work workflow, facilitating the AI role’s understanding. Requires a sequential business operation process containing key nodes and corresponding department (or member) divisions. For example, after Department A processes, it transfers to Department B at Node X. Please supplement according to your specific situation. Simple natural language can be used, but using a flowchart is recommended.- Natural Language Expression Reference Example
- Flowchart Reference Example
Sales Department
4. Auditors check document completeness.
- If incomplete → Return to Sales Department, ask seller to supplement.
- If complete → Proceed to next step.
5. Auditors check compliance and qualifications.
- If failed → Notify Customer Service Department to feedback to seller.
- If passed → Transfer to Operations Department.Operations Department
6. Create seller account.
7. Open store and complete launch.
→ After launch, process transfers to Customer Service Department.Customer Service Department
8. Customer service personnel notify seller of audit result.
9. Provide subsequent operation support and training.
→ Close the loop.
- Sales personnel receive seller inquiries.
- Explain platform entry policies and required documents to sellers.
- Assist sellers in collecting and submitting documents.
→ After documents are submitted, the process transfers to Audit Department.
4. Auditors check document completeness.
- If incomplete → Return to Sales Department, ask seller to supplement.
- If complete → Proceed to next step.
5. Auditors check compliance and qualifications.
- If failed → Notify Customer Service Department to feedback to seller.
- If passed → Transfer to Operations Department.Operations Department
6. Create seller account.
7. Open store and complete launch.
→ After launch, process transfers to Customer Service Department.Customer Service Department
8. Customer service personnel notify seller of audit result.
9. Provide subsequent operation support and training.
→ Close the loop.
