Skill Module Overview
1. Super Anthropomorphic Intelligent Reply
1.1 Continuous Dialogue Memory
Can remember what was said before and continue communicating in context. Customers don’t need to repeat explanations, making the entire conversation as natural and coherent as chatting with a real person.1.2 Identify and Understand Images and Voice
Not only can it read text, but it can also identify image content and voice information. When customers send screenshots or voice messages, the AI can understand the meaning and give appropriate replies, reducing the chance of missing key information.1.3 Streaming Typing Reply
The reply method is closer to human chat habits, such as segmented input, word-by-word output, and moderate pauses. Customers no longer see a cold block of text, but rather feel like someone is replying slowly, creating a better sense of communication.1.4 Custom Tone and Intonation
Can adjust tone, intonation, and reply length according to different communication scenarios, making communication more natural and consistent with customer communication habits, and the overall experience closer to real chat.1.5 Multi-language Adaptive Communication
Supports automatic recognition and reply in multiple languages. Whatever language the customer uses to ask, the AI can answer in the same language, making cross-border communication smoother and avoiding missed business opportunities due to language barriers.2. Enterprise Professional Q&A
2.1 Multi-entry Message Access
No matter which entry point the customer uses to contact, they can receive timely and consistent replies, avoiding omissions or inconsistencies across multiple channels.2.2 Precise Knowledge Retrieval
Can precisely match customer questions with existing enterprise knowledge, avoiding irrelevant answers or hallucinations, ensuring that answers are grounded and enhancing customer trust.2.3 Industry-Specific Script Optimization
Customized optimization for different industries, able to understand and use common industry expressions and terminology, making answers more professional and making customers feel that you understand the business better.2.4 Communication Safety Guardrails
Automatically identifies sensitive or non-compliant content during communication, avoiding replies that may bring risks, thereby ensuring communication safety.2.5 Startup Greeting Configuration
Customers can automatically receive a welcome message when entering, making communication warmer and helping to quickly confirm user intent and needs.3. Rapid Self-Learning
3.1 Direct Single Chat Training for New Knowledge
You can add new knowledge points to the AI at any time via direct chat. The AI will immediately apply them to replies, reducing the training cycle and making knowledge updates more efficient.3.2 Automatic Learning in Group Chat
In group chats, the AI can automatically learn everyone’s common Q&A styles. When a question is missed by humans, the AI can step in to supplement, avoiding missed customer messages.3.3 Imitate Superior’s Reply Style
The AI can learn the reply style of superiors or leaders, maintaining consistency when similar questions arise, ensuring unified external communication for the team.3.4 Upload Dialogue for Automatic Learning
After uploading historical dialogues, the AI can automatically extract knowledge points and reuse them, allowing new employees to get up to speed quickly and reducing repetitive training.3.5 Generate Knowledge Points from Documents
After uploading internal documents, the AI can quickly generate corresponding knowledge Q&A points, avoiding manual organization and significantly improving knowledge accumulation and utilization efficiency.4. Human-Machine Collaboration
4.1 Human Confirmation Mechanism
When encountering complex or difficult problems, the AI will ask for human confirmation before replying, ensuring efficiency while avoiding the risk of errors.4.2 Instruction-Based Quick Configuration
Configuration operations for the AI can be completed with simple instructions, lowering the learning cost and making it easy to get started quickly.4.3 Natural Language Configuration
Describe configuration needs in natural language to let the AI complete the settings, allowing use without technical knowledge.4.4 Auto-Pause During Human Operation
When a human starts operating, the AI automatically pauses to avoid replying simultaneously with the human, reducing repetition and conflict.4.5 Work Hours Switch
Can automatically switch on and off according to work hours, not disturbing during non-work hours, ensuring a separation between life and work.4.6 Group Chat Message Filling
In group chat scenarios, it can judge whether follow-up is needed and automatically fill in, reducing human omissions and maintaining group operation quality.5. Data Analysis and Reporting
5.1 Scheduled Automatic Reporting
Can generate a summary of communication at a fixed time every day or week, including the number of people, topics, and question types. Management only needs to view the results without manual statistics.5.2 Instant Data Analysis
Ask the AI naturally at any time to get analysis results, such as “How many people asked about the price yesterday?”, without browsing complex reports or writing code.5.3 Automatic Tag Generation
Can automatically generate tags for communication content, facilitating subsequent customer profiling and material management, supporting long-term accumulation.6. Intelligent Suggestions and Follow-up
6.1 Customer Script Suggestions
When customer service or sales encounter unfamiliar questions, the AI can provide suitable reply references, allowing newcomers to quickly respond to customers.6.2 Internal Question Answering
In addition to customer Q&A, the AI can also answer common questions raised by colleagues at any time, improving team collaboration efficiency.6.3 Active Follow-up
Proactively analyze the follow-up rhythm for customers based on previous communication, conduct secondary follow-up, and generate exclusive follow-up scripts for each customer to increase customer conversion rates.6.4 Special Situation Reminder
Can promptly identify major customers, urgent issues, or abnormal situations during communication and remind the team immediately, ensuring key points are not missed.7. Admin Backend
7.1 Visualized Package Usage
The backend clearly displays usage volume, facilitating enterprise monitoring and management of costs and resources.7.2 Backend Operation Assistant
The backend has an operation assistant guide to help personnel quickly become familiar with the usage process and reduce the difficulty of getting started.7.3 Function Test Dialogue Tool
Can test function performance before officially going live to ensure reply effects meet expectations and reduce the risk of errors.7.4 Scheduled Mass Activities
Can pre-arrange scheduled mass messaging activities or recommended content. The promotion process is completed automatically, reducing human intervention.8. Value-Added Skills
8.1 API System Integration
Can connect with internal systems via API, such as application forms, orders, inventory, and logistics. When customers ask, it can directly query and reply, reducing manual query steps.8.2 Step-by-Step Troubleshooting for Complex Issues
When customers encounter complex or multi-layered problems, the AI will guide troubleshooting step by step, helping to quickly locate the cause and improve the service experience.For specific function configuration methods, please refer to the relevant operation guide documents.