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Open Knowledge Base → Knowledge Generation → Add Ready Knowledge.

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Add one question and answer

  1. Choose Q&A Knowledge under Entry Type.
  2. Fill in What might a customer ask? and How should AI answer? For an invoice question, include the application location, required information, and processing time.
  3. To attach a file, click Insert File in the answer area and wait for the upload to finish.
  4. Choose a Knowledge Scope and Knowledge Category on the right. Select a group and click Confirm.
  5. Click Submit entry task.
Ready knowledge entry with question, answer, and destination settings

Demonstration question and answer in the current entry interface.

Result: Generation history opens after submission. When processing finishes, click View result to open pending review or stored knowledge according to its actual status.

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Add a paragraph

  1. Select Paragraph Knowledge.
  2. Fill in Text Description. Use Insert File for attachments.
  3. Choose the scope and group, then confirm the group selection.
  4. Click Submit entry task and check the result in Generation history.

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Import a batch

  1. Select Batch Import.
  2. Click Download Template, then choose the QA or paragraph template.
  3. Fill in its columns, preserve the template structure, and save as .xlsx.
  4. Upload the completed file and wait for success. Only .xlsx is accepted here, up to 100 MB per file.
  5. Choose the scope and group, then click Submit generation task.
  6. Find the task in Generation history and click View result after processing completes.
If submission fails, complete the required question, answer, paragraph, or file, and check that the group is enabled. Wait for uploads or submissions to finish before switching or retrying.
Add Ready Knowledge is a creation method. Check View result to find out whether review is still needed; items requiring confirmation appear in Pending Review.