QA Management
Manage knowledge units in a structured way.
1. QA Search
Enter your search query in the top search bar and press Enter. Each blue-framed box in the results represents a knowledge unit, displayed as a Question-Answer pair (QA). Blue rounded rectangles represent tags, and the light gray text shows the QA source.Note: This search uses vector-based semantic search, which is different from traditional keyword search. It searches by understanding the meaning of your input. For example, searching for âdesk lampâ may also return related content like âappliances.â
- If you have a large number of documents, use the filter on the right to further narrow down results by QA source.
2. QA Editing
- Double-click the QA you wish to edit to open it. Alternatively, use the edit or delete icon in the lower right corner of each QA to open the edit dialog.
- If the edit box is too small, you can drag the bottom right corner to resize it. You can freely expand and scroll to make editing easier.
- You can edit the question, answer, and document source. For document source, you may create a new document or select an existing one to save the QA.
3. Adding QA
Use the âAddâ button in the upper right corner to add a single QA, or use the âBatchâ button to add multiple QAs at once.
Add a Single QA
Click âAddâ to open the new QA entry window. After editing, you can choose âSave and Continueâ to keep adding single QAs, or click the dark blue âAdd QAâ button to add just one.
Batch Add QAs
- Click the âBatchâ button to open the batch QA upload dialog.
- If this is your first time, you can download a sample Excel template. Start from the second row and enter your questions and answersâeach row should contain one question and its corresponding answer. After editing, save your document and prepare it for upload.
- Select the file you want to upload and click the âUploadâ button. The batch QA import will then be complete.