> ## Documentation Index
> Fetch the complete documentation index at: https://docs.marsmind.co/llms.txt
> Use this file to discover all available pages before exploring further.
# Preparation
> Four best practice elements recommended for you to prepare before going live. This will help us design a better AI assistant for you during the first design.
When you are preparing materials, please do not consider whether AI is involved. Just organize and describe according to your current business situation.
### 1. 10+ Sets of Real Dialogues
Records of common dialogue communication in your business scenarios. These can be typical communication dialogue records of your current sales staff in this business scenario. They need to be complete and uncut, at least 10 sets, the more the better. The communication result can be a deal or no deal; the most important thing is that they are typical enough to allow your role to learn typical customer questions and corresponding scripts. It is recommended to also reflect the operational actions of the sales process.
**Customer**: Hello, I want to open a store on your platform. What do I need to prepare?\
**Sales**: Hello, you need three documents: Business License, Legal Representative's ID, and Collection Account Information. (Sends standard guideline poster)\
**Customer**: I just uploaded them. Can you check for me?\
**Sales**: Okay, let me confirm for you. (Logs into backend to check upload records)\
**Sales**: I see that all three documents have been submitted completely, and the status is "Pending Review".\
**Customer**: How long does the review generally take?\
**Sales**: Usually 3–5 working days. If anything is missing, the system will prompt you to resubmit.\
**Customer**: Okay, what do I do after it passes?\
**Sales**: After approval, we will create a seller account for you. (Backend generates account → Sends account info to customer email)\
**Customer**: I received the account email and can log in to the backend now.\
**Sales**: Great, you just need to fill in the store information and upload products to officially go live.\
**Customer**: Submitted, showing "Pending Review".\
**Sales**: Yes, product content review usually takes 2–3 hours to clear. Your store will be online very soon.\
**Customer**: Okay, thank you.
**Customer**: Hello, I am an overseas user. I want to register for a virtual credit card here. What documents are needed?\
**Sales**: Hello, registration requires your passport information, email address, and a bindable bank card. (Sends registration guide page link)\
**Customer**: Okay, I just submitted my passport and bank card. Can you confirm for me?\
**Sales**: No problem, checking for you now. (Logs into backend → Enters customer email → Queries submitted registration materials)\
**Sales**: I see your passport and bank card information have been uploaded successfully. Status shows "Pending Review".\
**Customer**: How long does review take?\
**Sales**: Usually 1–2 working days. If documents don't meet requirements, the system will send an email reminding you to resubmit.\
**Customer**: How do I activate the card after approval?\
**Sales**: After approval, we will generate a virtual credit card number for you and send it to you via email. (Backend generates card number → System automatically sends email)\
**Customer**: Can the card be used immediately?\
**Sales**: Yes, you just need to complete activation in the backend, then you can pay online or bind to e-commerce platforms.\
**Customer**: How is settlement handled?\
**Sales**: Consumption settlement will be automatically deducted from your bound bank card. The billing cycle is once a month.\
**Customer**: Understood, thank you.\
**Sales**: You're welcome. I will continue to monitor your review progress and notify you as soon as there is an update.
**Customer**: Hello, I processed a tax refund when shopping in Tokyo last week. I want to ask when it will arrive?\
**Sales**: Hello, let me check the tax refund progress for you. (Logs into tax refund system → Enters customer passport number → Queries tax refund application record)\
**Sales**: The system shows your tax refund application has been submitted. Current status is "Tax Authority Reviewing".\
**Customer**: How long does this stage usually take?\
**Sales**: Usually takes 5–10 working days to complete review. After approval, the amount will be refunded to the bank card account you filled in.\
**Customer**: Will the full tax refund amount arrive?\
**Sales**: A tax refund service fee will be deducted, approximately 2%–3% of the amount, and the rest will be fully refunded.\
**Customer**: Can I check it myself?\
**Sales**: Yes, there is a query URL and number on your tax refund slip. You can see the progress by entering it. (Sales screenshots system query page → Sends to customer)\
**Customer**: What if it hasn't arrived after ten days?\
**Sales**: You can contact our customer service. We will help you submit a "Tax Refund Delay" application for verification and processing by the Japanese tax refund agency.\
**Customer**: Will there be a notification when it arrives?\
**Sales**: Yes, there will be a bank deposit SMS notification, and you will also receive an email reminder from the tax refund agency.\
**Customer**: Okay, I'll wait for the news.\
**Sales**: No problem, I will keep monitoring your tax refund progress and notify you immediately when there is a result.
### 2. Enterprise Document Knowledge / Official Website
It can be your enterprise's knowledge files, requiring AI to record responsive knowledge. It is best presented in a QA format, such as providing a "Common Q\&A Table / FAQ Table", providing questions and answers. One question corresponds to one answer. The ideal situation is to provide content that conforms to daily language expression, rather than official written expression.
| Question | Answer |
| :-------------------------------------------------- | :--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| What documents are needed for registration? | Valid ID (Passport/ID Card), contact info, payment account required; for enterprise sellers, business license and legal person info are also needed. |
| How many currencies do you currently support? | Currently, top 10 mainstream currencies like USD, JPY, EUR, RMB are supported. We can also check other currencies for you. |
| Is qualification review strict? | Seller review takes 3–5 working days. As long as documents are compliant, there's no problem. |
| How to check processing progress? | Users can view status in real-time via the "My Account - Progress Query" button in the backend. |
| What is the tax refund process? | Need to submit invoice, customs declaration, and application form. After review, funds are returned to your original payment account. |
| How to make a medical appointment? | Users need to select hospital department and time on the platform first, submit ID and medical records. After confirmation, an appointment number is generated. Some items require prepayment. |
| What is the platform/service commission or fee? | Charged based on business: generally 5%–15%. Beauty products have an additional 5%. |
| How long is the payment collection or refund cycle? | Goods payment cycle is 7–14 days; funds generally arrive in 5–20 working days; canceling appointment refunds takes 3–7 working days to process. |
| What if I encounter delays or problems? | Contact customer service via "Progress Query" in backend or submit a ticket; can visit service points with invoice and voucher or appeal online. |
| What languages are supported? | System supports Chinese, English. Some scenarios support multi-language like Japanese, Korean to facilitate cross-border user operations. |
| ... | ... |
### 3. Dedicated AI Mentor Contact Person
Please designate a dedicated contact person for the enterprise to realize launch progress docking and AI training. They will be defined as the AI's mentor (Leader) and obtain mentor permissions. They will be responsible for the subsequent coaching of the AI, that is, when the AI encounters daily problems, it will come to report and ask them. Daily and weekly reports will also default to start sending to this Leader colleague. Of course, you can choose to change to a more suitable mentor at any time to achieve better AI training results.
### 4. Existing Business Flowchart to Enter
A flowchart that allows AI to understand the current business work workflow, facilitating the AI role's understanding. Requires a sequential business operation process containing key nodes and corresponding department (or member) divisions. For example, after Department A processes, it transfers to Department B at Node X. Please supplement according to your specific situation. Simple natural language can be used, but using a flowchart is recommended.
**Sales Department**
1. Sales personnel receive seller inquiries.
2. Explain platform entry policies and required documents to sellers.
3. Assist sellers in collecting and submitting documents.\
→ After documents are submitted, the process transfers to **Audit Department**.
**Audit Department**\
4\. Auditors check document completeness.\
- If incomplete → Return to Sales Department, ask seller to supplement.\
- If complete → Proceed to next step.\
5\. Auditors check compliance and qualifications.\
- If failed → Notify Customer Service Department to feedback to seller.\
- If passed → Transfer to Operations Department.
**Operations Department**\
6\. Create seller account.\
7\. Open store and complete launch.\
→ After launch, process transfers to **Customer Service Department**.
**Customer Service Department**\
8\. Customer service personnel notify seller of audit result.\
9\. Provide subsequent operation support and training.\
→ Close the loop.
