> ## Documentation Index
> Fetch the complete documentation index at: https://docs.marsmind.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Review a customer inquiry

> Find a record, inspect the reply and correct its knowledge or settings.

1. Check channel status and reconnect offline channels from Channel Login. [Guide](/en/guide/assistant/login-online).

2. Search Detail Review by period and window, then inspect replies needing review. [Guide](/en/guide/dashboard/data-export).

3. Process pending knowledge in Knowledge Optimization and correct approved answers in Knowledge Management. [Guide](/en/guide/knowledge/optimization).

4. Save persona, reply or guardrail changes, then test a customer question. [Guide](/en/guide/assistant/workbench).


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